Where To Take Citizen Watch To Get Repaired

5yrlogo REGISTER YOUR Lookout man FOR WARRANTY

STANDARD SETTING INSTRUCTIONS

Limited WARRANTY Confronting DEFECTS:
Citizen Watches Australia Pty Ltd ABN xiv 000 496 720 ("Denizen Watches Australia") warrants your timepiece against defects in material & workmanship for five years from the original date of purchase, subject to the Warranty Weather stated below.

This warranty provides a limited one (ane) year international warranty across all genuine Citizen Branded Watches PLUS an boosted four (4) year warranty on all Citizen Branded Watches purchased from whatever Authorised Stockist throughout the following territories: Australia, New Zealand, Republic of Southward Africa and the South Pacific Islands from the original date of buy.

An Authorised Stockist is strictly limited to whatsoever 18-carat retailer that has purchased the product directly from Citizen Watches Australia or from an Authorised Distributor of Citizen Watches Commonwealth of australia within the higher up-mentioned markets.

Whatsoever spotter purchased from any stockist or reseller other than from the to a higher place-mentioned territories falls exterior this five (5) year warranty term and therefore falls under the first one (1) twelvemonth express international warranty term.

This 5 (5) twelvemonth warranty is only recognised and honoured by Denizen Authorised Service Centres operating inside the above-mentioned territories. Citizen Authorised Service Centres located in other parts of the earth will merely provide a warranty service under a one (1) twelvemonth express international warranty, being ane year from the original engagement of purchase.

A Citizen Branded scout is express to any of the following:

Citizen Eco Drive;
Citizen Quartz;
Citizen Promaster; and
Citizen Automatic.

To certify that the scout y'all accept purchased was supplied by an Authorised Stockist of Citizen Watches Australia, a genuine and numbered Warranty Card that resembles the following is included with your purchase and can be repaired past whatever member of the Citizen Worldwide Service Network within its associated warranty period from the original appointment of buy. However, the five-year warranty remains just in the markets referred to above as the express ane-year warranty applies in all other locations.

COMPLETING YOUR WARRANTY CARD:
When completing your warranty card, the carte must be filled out in its entirety with the retailer's details and engagement of purchase. You will also demand the Calibre/Case Number and Serial Number which are located on your watch purchased and the Model Number.

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Watches supplied by Denizen Watches Australia come with guarantees that cannot be excluded under Australian Consumer Law. This product warranty is additional to and does non exclude any other rights and/ or remedies that may be at police force.

If a picket exhibits a defect in workmanship or material that is not a major failure, Citizen will, at its option, either regulate, adjust, repair or supplant any defective component(s) as necessary within a reasonable time after the sentry is returned and received by an Authorised Service Center during the warranty menses.

Every bit a condition to this warranty obligation, proof of the original purchase transaction (i.e. Proof of Purchase) or the Warranty Carte du jour filled in by the Authorised Retailer from whom the lookout was purchased and must accompany the watch when presented for whatsoever warranty repair.

For a warranty repair, you must forward or present the watch to one of the Citizen Authorised Service Centres which are located in the official Denizen Watches Commonwealth of australia website at: Service Centres. Any service eye not listed under this site is accounted to exist non a Denizen Authorised Service Centre across Australia, New Zealand, Democracy of South Africa or the South Pacific and may void whatsoever warranty in identify.

For international warranty repairs or services outside the above-mentioned markets, delight visit the Denizen Global website at: Citizen Global for authorised service centres.

Citizen's warranty program and excellent after sales service is designed to support our customers and our retailers to provide superior quality and lasting value.

**Delight Notation: - THE WARRANTY ON YOUR Spotter DOES Non COVER:
(a) Whatever harm, adventitious or otherwise, to the watch while in the possession of a consumer that was not caused by a defect in textile or workmanship;
(b) Any harm caused past consumer misuse, corruption, tampering, or failure to follow the intendance and special handling provisions in the instructions included with the lookout or online at: Citizen Global
(c) Any damage to the stop of the case, drinking glass, crystals, diamonds, bracelet, strap, crown and stem or other appearance parts caused by general wearable, accidental damage and/ or user misuse.
(d) Whatever damage caused to or by the power cell when it is replaced by a Non-Citizen Authorised Service Eye;
(e) Whatever harm caused by the consumer's failure to have their watch serviced, at the consumer'southward expense, in accordance with the following schedule of regular maintenance:
(i) For Quartz Watches: The ability prison cell (battery) must be replaced immediately when power is lost;
(2) H2o resistant watches tested and resealed every 3 years and must exist tested someday a ability cell (battery) is replaced, whichever comes first;
(f) Any power cell (battery) in the case of a quartz watch; and
(g) Damage caused past repairs or alterations to the watch past anyone other than a Denizen Authorised Service Center.

45 Mean solar day GUARANTEE:
For watches received by Denizen Watches Australia or by an Authorised Service Centre of Citizen Watches Australia that are inside the warranty period, Citizen commits to repair the watch inside 45 working days which commences from the time of receipt of your watch at a Denizen Authorised Service Centre. If this is not possible, Denizen Watches Australia will offering to replace the watch or provide a substitute watch to the same value.

NON-WARRANTY REPAIRS:
For watches received that are deemed to be outside of the warranty menstruum or exterior our warranty terms, Citizen Watches Commonwealth of australia or an Authorised Service Centre of Denizen Watches Australia will provide a quotation for the repair works required. Upon your credence of the final quotation, the repair procedure volition embark with the aim of completing the repair as soon as practically possible, simply is strictly contingent on parts availability.

EXCLUSIONS:
Except for whatever implied conditions, warranties and guarantees that by law may not be excluded, Denizen Watches Australia excludes all liability under this warranty. To the extent permitted by police, Citizen Watches Australia disclaims any liability for consequential or incidental damages and in no upshot shall Citizen Watches Australia liability exceed the retail value of the sentry.

Without limitation to any other provision in this warranty, Citizen Watches Australia limits its liability nether sections 64a and 276a of the Australian Consumer Law to whatever one or more of the following in its sole discretion;

In the case of any adept, the replacement or repair of the good, or the supply of equivalent goods, or the payment of the cost of replacing or repairing the goods or acquiring equivalent goods;
In the example of whatsoever service, the supply of the services over again, or the payment of the toll of having the services supplied again.

ADDITIONAL INFORMATION:

Please note the following:

Citizen Watches Commonwealth of australia or its Authorised Service Centres reserve the correct to accuse you for postage, insurance and any other associated costs as may be incurred outside the normal repair costs under the guarantee; and
For those customers requiring their watch to be repaired in countries other than those where the purchase was originally made, repair services are available though information technology is to be best-selling that it might have somewhat longer than normal and by default the 45 Day Guarantee becomes invalid and relinquished by you.
The ability cell (battery) in Quartz watches is a service power cell (battery) inserted before shipment of the picket from the country of origin and there may exist cases where the life of the power cell (battery) is shorter than that specified in the instruction manual.
Our goods come with guarantees that cannot be excluded nether the Australian Consumer Law. Y'all are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are likewise entitled to take the goods repaired or replaced if the goods fail to be of adequate quality and the failure does non amount to a major failure.

Nosotros recommend if Citizen, Eco-Drive or Promaster watches are in demand of service or repair, that our customers only use a Citizen Authorised Service Centre.

Any harm caused by repairs or alterations by unauthorised technicians may void your warranty.

Please refer to our Warranty Page to find out what repairs and service are included under warranty.

Throughout Australia and New Zealand there are several Denizen Authorised Service Middle's.

Please visit Global Support Network for support in other countries.

AUSTRALIA

SYDNEY Head Role

Citizen Watches Australia
Postal Address:
Citizen Watches Commonwealth of australia Pty Ltd
PO Box 748
Chatswood, NSW, 2057
Concrete Address:
Citizen Watches Australia Pty Ltd
Central Plaza, Suite vii.01, Belfry ii
475 Victoria Artery
Chatswood, NSW, 2067

Ph: (02) 9452 7300 Freephone: 1800 069 098
Electronic mail: cs@support.citizenwatches.com.au
Online Service Centre

Brisbane

Gemcraft Australia,
Jasmine Division
49 Commercial Route
FORTITUDE VALLEY, QLD 4006
Ph: 1800 290 835
Fax: (07) 3253 5612

Adelaide

Adelaide Time
Level 2, 25 Leigh Street
ADELAIDE, SA 5000
Ph: (08) 8410 1107
Fax: (08) 8212 1550

Perth

Gary Fulton Watchmaker
Suite 12, Level 1, Trinity Arcade
671-681 Hay St (Mall)
Perth, WA 6000
Ph/Fax: (08) 9322 1929

NEW ZEALAND

When you send your watch to a Citizen Authorised Service Centre, please include a certificate with these of import details:

Delivery details
Contact details
Warranty card/proof of buy – detailing the buy date and model number
Description of issue

Lookout man repairs may take upwards of 2 to 3 weeks. If we demand to source parts offshore, this process may have 4 to 6 weeks. If your watch was purchased internationally the repair may take longer.

Instruction Manuals

If you don't have your Citizen instruction manual, please view our Quartz Manual or Eco-Bulldoze Manual to read general information nearly how to fix and maintain your watch.

You may also view or download a manual/PDF with information specific to your watch. Find the 4 digit Calibre number on the back of your spotter example. And then simply click on the search bar at the top right of this page, type in the Calibre number, and y'all'll discover it immediately.

For enhanced features and functions non included in the manual of your watch please go to Enhanced Features.

Older watches or watches not supplied by Citizen Australia delight visit Denizen Global.

Whatever other inquiries or assist, please Contact Us or call 02 9452 7300

Postage Address

Physical Address

Citizen Watches Commonwealth of australia Pty Ltd
Central Plaza, Suite 7.01, Tower two
475 Victoria Avenue
Chatswood, NSW, 2067
Ph: (02) 9452 7300 Freephone: 1800 069 098
Email: cs@support.citizenwatches.com.au

Repair Centre

We have created an online service centre to assist you with the repair of your picket.

Click Hither For Our Service Centre

Once all the details are entered y'all will be advised of an estimated toll, if whatever, prior to sending your watch to us.

You tin as well view the status of existing requests, and view your documents and and make any necessary payment online. We will go on in touch with you almost
the service or repair progress via the Online Service Heart.

Please note the Online Service Center is only for watches sent to our Sydney Head Role Service Centre. If you require service elsewhere please visit Service Centres.

If you demand whatsoever help; CS Emailor 02 9452 7300

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